2026-06-09 10:38 This week, we built our first front-of-house terminal. We designed it around one brutal rule: Do not trust the terminal.

2026-06-08 11:35 The pitch deck for a modern POS system always shows a smooth, linear transaction. A smiling customer orders a coffee, taps their card, and walks away. But operators know that’s a fantasy.

2026-06-07 10:52 There is a particular kind of panic that only exists in restaurants. The printer goes quiet when it should be screaming. A bartender is waiting on a card reader that has decided tonight is the night it takes a break. A server is holding three plates, two apologies, and one imp...